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Order and Delivery

My order did not arrive

Can't find your delivery? We can help you here. If you don't know your order number, please log in to your ooia account with the email address you used to place your order and view all your orders there.

Customs

Up to a total value (including shipping costs) of the equivalent of CHF 62.50, there are no customs duties. For parcels with a higher value, Swiss VAT (7.7%) and a handling fee from the courier service will be charged. The exact value of the customs

Delivery areas

We currently deliver to these countries:. Germany. Austria and. Switzerland. Belgium, France. Belgium France. France Greece. Italy. Luxembourg. Netherlands. Spain, Portugal. Portugal. We are also working on adding other countries, but no date has bee

Can I change my address after ordering?

Your order will be forwarded to our logistics service provider as quickly as possible so that you don't have to wait long for your parcel. If you have made a mistake with the address, please write to us at [email protected] and we will try to change the a

Shipping costs

For orders under €50, shipping costs €5 in Belgium, Germany, Greece, Italy, the Netherlands, Austria, Portugal and Spain and €10 in Switzerland, France and Luxembourg. Shipping is free for orders over €50 in Germany, Austria, Switzerland, France and

Payment methods

We currently offer the following payment options: Paypal, Apple Pay, Google Pay, Klarna (invoice), American Express, Mastercard, VISA and Union Pay International. Please note that not all of the above payment methods are available in every country of