Would you like to return something and have it refunded or exchanged? Click here and register your return in our returns portal. You only need to return your ooia product within 90 days (unworn, of course) and pay the postage costs yourself. Please l
Do you have a problem with your ooia? We'll help you in the complaints portal. We will ask for your order number and a photo of the product. If you don't know your order number, please log in to your ooia account with the email address you used to pl
When returning goods, make sure that you declare the shipment correctly and attach all documents, including your invoice with a note for customs, to the outside of your return shipment in cling film. You will find your invoice under the link “Downloa